Terms & Conditions

All items sold are new and unused unless specified. All consumable products(bird foods) are fresh and in date unless specified.

Delivery within our specified area range(Southampton/New Forest etc) is free of charge with no minimum order value. There is a delivery or mail order charge for those customers outside of our normal area.

We offer a discount of 5% for customers collecting from us(subject to appointment).We reserve the right to cancel such discounts after giving notice on the website. These discounts do not apply on Camera nest boxes , dog foods or garden products due to low profit margins on those items.

Payment is required on delivery by cash or cheque,or credit/debit card,or in advance via paypal or bank transfer.


Any product not meeting expectations due to poor quality will be replaced or refunded,subject to condition at time of return.

Items sold by mail order are subject to standard returns policy rules that state that you can return un-used products for any reason within 30 days for full refund

If you wish to pay using paypal please ask us for an electronic payment request,or you can pay directly into our account if you ask for details.

We now offer mail order throughout the UK at extra cost.(Additional delivery surcharges may apply for Highlands,islands and IOW).These costs are subsidised by us and any additional surcharges added,are those charged by the carriers,not us!

WEB SECURITY. Personal customer information entered onto our website is SSL encrypted for security. Payments made using credit and debit cards are taken through Worldpays servers and are subject to their strict security protocols. No payment information including credit card details are stored on the Newforestbirdfoods website. In light of recent high profile web site hacking incidents to other companies, we understand that many customers are concerned about using shopping sites such as ours. We have taken all appropriate steps to ensure our site is as safe as can be but if customers prefer to order and pay by traditional methods then please phone us!